WalkthroughSee every screen of the product

Design the call.
hiify answers it.

A visual builder for inbound voice agents. Lay out what the agent asks, which sources it may quote, which calendar it books and when a person takes over. Test it on your site, then connect the Twilio number you already have.

Start free trial How it works

14-day trial · No card required

hiify.ai / agents / willow front desk

The hiify builder with Willow Dental’s front-desk flow on the canvas

Maya · Willow Dental

Speaking·Voice + chat

Agent

Hi, I’m Maya at Willow Dental. I can answer questions or book you in. How can I help?

You

Do you have anything for a cleaning on Thursday afternoon?

Agent

Thursday at 2:30 PM is free with Dr. Patel. Shall I book it for you?

Incoming call · your Twilio number

+1 416 555 0142

Maya is answering00:42

Cleaning booked

Thu 2:30 PM · Dr. Patel · via Cal.com

Booked

Books, writes and hands off in the tools you already run

Twilio

Google Calendar

Cal.com

HubSpot

Salesforce

Acuity

Cliniko

Pipedrive

Slack

Setmore

SimplyBook.me

Topmate

How it works

Six screens. In the order you would train a new receptionist.

1Create
Start with a template or a plain-language brief.
Choose a proven starting point, open a blank canvas, or describe the job and generate an editable flow.
2Shape
Put each part of the conversation on the canvas.
Add questions, decisions, knowledge, bookings, actions, messages, and human handoffs in the order callers need them.
3Teach
Give the agent the material it is allowed to use.
Add files, web pages, or text, then connect those sources to the right knowledge step.
4Test
Try the real widget before anyone else does.
See the tools the flow will use, spot missing connections, and test the conversation before publishing.
5Launch
See what is live and what it is getting done.
Track active agents, conversations, booked appointments, usage, and recent outcomes from the workspace home.
6Review
Review the outcome, not just the transcript.
Open a completed conversation for the caller’s intent, answered questions, actions taken, booked appointment, and full transcript.

hiify.ai / create

Building blocks

A workflow you can read out loud. Nothing hidden in one giant prompt.

You decide the question, the source, the tool, and the exit. Every step on the canvas is one of these.

Ask and branch

Collect a name, a reason, a time. Each question is a step you can read, and each answer can take a different path.

Answer

Quote only the files, pages, or text you attach to that step.

Do you take PPO insurance?

Book

Check live availability and take the actions that scheduler allows.

Thursday, Oct 1Dr. Patel

9:0010:3011:151:002:304:00

Cal.comChecking live availability…

Act

Save a contact, send an SMS, or run a connected action.

HubSpotSave contactQueued

TwilioSend SMSQueued

SlackNotify teamQueued

Hand off

Transfer the caller, or leave a structured message, when a person needs to take over.

Transferring to the front desk

“Emergency, tooth pain since last night”

Keep

Transcript, channel, duration and the outcome the flow recorded.

New patient cleaning bookedBooked

Emergency routed to the clinicTransferred

Insurance question answeredAnswered

On your website

The widget on your site. The real one, not a mock-up.

Scroll through what a visitor sees. The panel below is the same component the embed renders, running in demo mode.

Install
One script tag. The pill appears.
Paste the embed snippet from the Launch tab. The launcher takes your label, colours and side of the page.
Talk or type
The exact panel your visitors get.
Voice and chat in one panel, the same flow and knowledge as your phone line. It says it is an AI before it starts.
Get it done
Booked before they leave the page.
The booking lands in your connected calendar and the conversation lands in your inbox with its outcome.

Try the real one: the “Talk to us” pill on this page.

willowdental.example

Willow DentalTreatmentsOur teamFeesContact

Family dentistry · Leeds

Gentle care, open late on Thursdays.

New patients welcome. Cleanings, check-ups and emergency appointments.

Book a visit

Check-ups

Hygiene

Emergencies

Embed snippet

Talk to us

On your phone line

Every call answered. On the number you already have.

Your number, your Twilio bill
Inbound calls only. You bring the account and the number; Twilio bills you for the line.
One flow for web and phone
Pick web, phone, or both when you create the agent. Same knowledge, same inbox.
WhatsApp and Messenger too
Chats run through your own connected WhatsApp Business number and Facebook Page.

Phone publishing needs a connected Twilio number and a configured voice runtime.

+1 416 555 0142

→ Willow main line · your Twilio number

Live · 00:00

Summary, outcome and transcript saved to the inbox

channels, one inbox: 0
channels, one inbox
things a step can do: 0
things a step can do
native app connections: 0
native app connections
knowledge source types: 0
knowledge source types

Integrations

The call can book, write, or hand off. In your tools.

Connect an app you already use, then put its supported action on a step. What that action can do depends on the provider.

Scheduling: Check live availability, offer times, and complete the actions each provider supports. Booking, changes, and cancellations are shown honestly per connection.
CRM: Create or update a contact with the details gathered in the conversation, with the transcript and outcome ready for the next person.
Specialist systems: Practice and clinic schedulers connect natively. Table reservations (OpenTable, Resy, Eat App, SevenRooms) are coming soon.

TwilioPhone

Google CalendarScheduling

Cal.comScheduling

AcuityScheduling

ClinikoClinic scheduling

TopmateScheduling