Terms of Service

These Terms of Service (“Terms”) govern access to and use of hiify.ai’s websites, product, APIs, and related services (collectively, the “Service”). By creating an account, starting a trial, or otherwise using the Service, you agree to these Terms on behalf of yourself and any organization you represent.

If you do not agree, do not use the Service. If you are accepting for a company, you represent that you have authority to bind that company.

hiify.ai provides tools to design, test, and operate inbound voice agents—including a visual builder, knowledge workflows, conversation inbox, web widget, and optional phone deployment using telephony accounts you connect.

Features, limits, and pricing depend on your plan and may change over time. Beta or experimental features may be offered “as is” and modified or withdrawn without notice.

You must provide accurate account information and keep credentials secure. You are responsible for activity under your account and for workspace members you invite.

You must promptly notify us at support@hiify.ai if you suspect unauthorized access. We may suspend accounts that appear compromised, abusive, or in material breach of these Terms.

You retain ownership of content you submit to the Service (“Customer Content”), including agent configurations, knowledge materials, prompts, and conversation data associated with your workspace.

You grant hiify.ai a worldwide, non-exclusive license to host, process, transmit, display, and create operational derivatives of Customer Content solely to provide, secure, and improve the Service (including generating transcripts, summaries, and tool outputs you request).

You are responsible for the legality of Customer Content and for any notices, consents, or disclosures required when your agents interact with callers or website visitors—including call recording, monitoring, and automated decision notices where applicable.

You will not, and will not allow others to:

• Use the Service for unlawful, harmful, deceptive, harassing, or discriminatory purposes.
• Impersonate people or organizations in a misleading way, or deploy agents that fail to disclose they are automated where disclosure is required by law.
• Upload malware, attempt to probe or disrupt the Service, or circumvent usage limits, authentication, or billing.
• Infringe intellectual property, privacy, or other rights of third parties.
• Use the Service to generate or distribute spam, scams, or abusive robocalls, or to violate telephony/anti-spam laws (including consent and do-not-call rules).
• Resell, white-label, or provide the Service to third parties except as expressly permitted in writing.
• Reverse engineer the Service except to the limited extent permitted by law.

The Service may connect to third-party products you authorize (for example Twilio, calendars, CRM systems, and automation tools). Those products are governed by their own terms and privacy policies. hiify.ai is not responsible for third-party outages, policy changes, or data handling outside our control.

Phone deployment is bring-your-own telephony unless we expressly state otherwise. You are responsible for your Twilio (or other) account, numbers, verified caller IDs, regulatory compliance, and carrier charges.

Voice agents use probabilistic AI models. Outputs may be inaccurate, incomplete, or inappropriate. You must review and test agents before production use, supervise high-risk workflows, and provide human escalation paths where appropriate.

hiify.ai does not guarantee uninterrupted availability, perfect transcription, or that an agent will complete every booking, CRM update, or tool call successfully.

Paid plans, trials, and usage limits are described on our pricing page or in an order form. Trials may convert to restricted access when they expire unless you select a paid plan.

Fees are billed in advance unless stated otherwise and are non-refundable except where required by law or expressly agreed in writing. You authorize us and our payment processor to charge applicable fees and taxes. Failure to pay may result in suspension or termination.

Voice minutes, seats, agents, knowledge storage, phone numbers, and connected apps are enforced according to your plan. Exceeding limits may block new sessions or publishing until you upgrade or the allowance resets.

hiify.ai and its licensors own the Service, including software, designs, trademarks, and documentation. These Terms do not transfer ownership of hiify.ai IP to you.

Feedback you provide may be used by hiify.ai without restriction or obligation to you.

Each party may receive non-public information from the other. The receiving party will use that information only to perform under these Terms and will protect it with reasonable care. This obligation does not apply to information that is public, independently developed, or rightfully received from another source without duty of confidentiality.

Our collection and use of personal data is described in the Privacy Policy at /privacy. That policy is incorporated by reference into these Terms.

You may stop using the Service at any time and may request account closure by contacting support@hiify.ai. We may suspend or terminate access immediately if you materially breach these Terms, create risk to the Service or others, or fail to pay fees when due.

Upon termination, your right to access the Service ends. We may delete Customer Content after a reasonable period, subject to legal retention needs and backup cycles. Provisions that by nature should survive (including ownership, payment obligations, disclaimers, and liability limits) will survive termination.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALWAYSON DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALWAYSON AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, REGARDLESS OF THE THEORY OF LIABILITY.

EXCEPT FOR LIABILITY THAT CANNOT BE LIMITED BY LAW, ALWAYSON’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO ALWAYSON FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR, IF YOU ARE ON A FREE TRIAL WITH NO PAYMENTS, ONE HUNDRED U.S. DOLLARS).

You will defend and indemnify hiify.ai against claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your Customer Content, your agents’ interactions with callers, your use of third-party services, or your violation of these Terms or applicable law.

We may modify the Service and these Terms. When we make material changes to the Terms, we will update the effective date on this page and may provide additional notice. Continued use after changes become effective constitutes acceptance. If you do not agree, you must stop using the Service.

These Terms are the entire agreement between you and hiify.ai regarding the Service and supersede prior agreements on the same subject. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Notices to hiify.ai should be sent to support@hiify.ai. Governing law and venue will be the laws and courts associated with hiify.ai’s principal place of business, unless mandatory local consumer law requires otherwise.

For questions about these Terms, contact support@hiify.ai.